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Frequently Asked Questions
Can you buy more heated pads when the one wears out?
Yes, additional eyelash pads are available on Amazon
Is the plug adapter needed to use this?
Yes, you will need to have a plug adapter. The cord is provided.
Can I use my own lash curler? Will this fit a standard lash curler?
Yes, you can use your own standard metal eyelash curler. You will replace your curler pad with the one included in the kit so it will absorb the heat.
How long do you heat the eyelash curler for?
It takes about 30 seconds and there is an indicator light that turns from red to green when finished heating.
My curler did not heat up?
You need to make sure the curler is snapped into place in order for it to heat up. Please watch our video to help you properly insert the curler in the warmer.
How do I turn it on and off?
The warmer does not have an on and off switch. It turns on by plugging it in. You need to unplug it to turn it off. It will automatically turn off after 2-3 minutes. If that happens you need to unplug and plug it back in for it to turn back on.
The included curler doesn't fit inside the unit!
In order to provide the best, most even heat on the curler, the fit needs to be tight. Please watch the tutorial video and slightly squeeze the curler to get it to fit underneath the blue plastic lip.